He gave one on one customer service & made me feel very important and listened to my concerns. the staff is wonderful treated me well with first class customer service, can you get any better than that I think not!! beginning with the gentleman named Willie, they call him Bobo, he is the service manager of maintenance, I believe, he actually took the time to assist me even though they were very busy with many customers. also providing me a good amount for my 2007 Civic Honda LX. Jerry Phearson, that even though I did not buy the vehicle from them, they're always willing to do the right thing in keeping my vehicle to its top state.įirst of all I would like to thank Elk Grove Honda for such a great experience on purchasing a vehicle. Again, a job well done for the Elk Grove Honda Service Staff specially Mr. ![]() I had driven it in four(4) times coast to coast and never failed me yet except its aging. That's why I'm so concern to its integrity, safety and road worthiness. I loved my Honda Pilot for it is like a trophy for me since I bought it new and irreplaceable in my belief. ![]() I'm basing this on the mileage of usage of my vehicle. I believed that Honda Motors engineers and designer knows the functionality of each parts and allowable operating time but do they know the mixture in each rubber pieces on its manufacturing that they seem to be inferior cracking and tearing prematurely. To be specific, the issues of rear main seal, outer tie rod, ball joint boots and lower control arm rubber bushings being cracked or torn causing leaks or damage understanding that these parts are subjected to temperature and weather, shouldn't that the Technicians experiencing a day to day of similar issues like this as they told me that they're fixing, should raise a concern that there might be inferiority in the manufacturing of the parts? Again, manufacturing of the parts is what I'm identifying as possible inferiority not the assembly. ![]() I believed that even from the research and development stage, each part on each vehicle have an allowable operating time for nothing in this world is permanent. However, with the identified issues on my Honda Pilot 2003 with only 68K miles, I believed that the wear out of the parts were premature that they should consider reporting to Honda manufacturer for review for product improvement rather than using the age of the vehicle to protect responsibility. Besides their prompt process and professionalism that is well recommendable to others I'm much more delighted and satisfied to the service I received due to the fact that they took time to explain the deficiencies they found, the cost they've assessed to repair and the possible effect on the health of my vehicle and myself in its usage. Let me take this opportunity to thank and appreciate the Servicing Staff of Elk Grove Honda.
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